FAQs and Policy’s
What's your Return Policy?
- Sales are final once package is shipped out.
- Custom order / commissions deposits are non refundable.
- I do not offer refunds or exchanges. All sales are final.
- If there is something wrong about your order due to my error (ex.things falling apart, yarn tears, etc), Contact me via email .
- Once an order is no longer in my possession, I am not responsible for lost or stolen items.
- What's the Shipping Process?
- Custom orders and Made to order take 3-5 weeks to be shipped out.
- I ship within the US only!
- If your package is lost in the mail, it is your responsibility to file a claim with USPS.
Do you offer custom orders?
- Yes ! I offer custom orders! You must fill out a google form , linked on the homepage of my website dollydaisha.com ) I also take orders through Direct messaging.